Frequently Asked Questions

Q: I don’t know how to create print-ready artwork. Can you help me with this?

A: We sure can! We have a team of in-house designers that can help create the artwork for you. Just select this option on your cart and someone from our creative team will reach out to start the design process.

Q: Which couriers do you use?

A: We use Go Logistics to deliver all the items in your order. All our products are manufactured at our print facility in the Northern Beaches of Sydney, NSW.

Q: Can I track the progress of my delivery?

A: Yes you can! Our partner courier has a tracking option on their website, and we can provide you with the tracking details for your order.

Q: Is production time part of your estimated delivery time frame?

A: Yes. Our delivery estimates include the amount of time required to produce, pack, and deliver your orders.

Q: Do you offer fast track delivery?

A: All our deliveries within Sydney Metro include express delivery (estimated 1-2 days). For areas within or outside of Sydney Metro, if you require faster delivery, please reach out to us prior to placing your order and we will try our best to get it to you quicker. Additional fees may apply and will be quoted prior to confirming any changes to the delivery timeframe.

*Delivery estimate is subject to daily artwork deadlines

Q: Can I pick up my order or organise a service (e.g. Uber delivery) to pick up my order?

A: We offer a pick-up service for all our products. You will need to let us know upon confirming your order if you would like to pick up the items from our facility, and we will reach out to you with details of when they’ll be ready and where you can pick them up.

You can reach us on our website or through our details below:

E: sales@sprintsolutions.com.au
P: 1300 515 199